Pet Supermarket is a renowned brand that specializes in providing pet supplies and products. With a strong presence in the market, Pet Supermarket has become a trusted destination for pet owners seeking high-quality essentials for their furry companions. Offering a wide range of products, including food, toys, grooming items, and accessories, Pet Supermarket aims to cater to the diverse needs of pets and their owners. The brand prides itself on its commitment to ensuring the well-being and happiness of pets, and it strives to offer the best possible customer experience. With a dedicated team of knowledgeable and friendly staff, Pet Supermarket is dedicated to providing exceptional service and expertise to its valued customers. Whether it's a cozy bed for a dog, a scratching post for a cat, or a nutritious meal for a small animal, Pet Supermarket is the go-to destination for all things pet-related.
Reviews
I purchased a four pack of flea treatments for my dogs on Saturday afternoon. I put a treatment on two dogs Saturday night and went to put one on a third dog on Sunday morning. The one I got out of the package was empty. After looking closer at it I could tell it had been cut and all the liquid had leaked out. I went to the store and talked to a clerk and she spoke to the manager and I was told they couldn’t do anything about it because I had already used two of them. When she went to the isle and checked the other one they had it was the same way. She took it off the shelf so they wouldn’t sell it but said I couldn’t have a full tube out of it because her manager said not to take care of it. I’m a member there and will not be buying for my nine dogs there anymore.
This used to be an awesome place to shop but I’ve seen a drastic decline in customer service and drastic increase on prices, it’s sad when petsmart is cheaper. But what really bothers me is that they don’t honor there prices, when’ a sign says a specific price off a product I expect that to be deducted off the cost, but that was not the case and the so called store manager Alex was not only rude about it but clearly did not want to find a solution to the problem like managers are supposed to do, so instead I walked out after paying what she claimed was 20% off the product instead of the actually price deduction the sign read which would have been significantly more than 20%, I’m not a math wiz and even I could figure that out. I won’t be back, I miss the old manager, she was awesome.
I wish I had gotten the names of the folks that helped us a few days ago with the purchase of our rabbit. I think one of them was named Alex, not sure about the other person. They were knowledgeable, friendly, and very good with our two toddlers and that’s pretty hard to find. 11/10 experience.
I take my corgi mix here to bathe him and everyone is always friendly and personable. Kendall helped us and she was so sweet to my dog. She offered him a biscuit after first asking whether he has any food allergies, and gave him pets. He and I enjoyed our visit. I will keep bringing him back. Thanks!
The staff is nice. I’m in here every two weeks to buy crickets for my gecko and I’m shorted every time. I was shorted 6 crickets in my last trip and 8 before that. Which may not seem like a lot but that’s meals for him that I’m paying for and not receiving. I try not to complain cause I’m sure it’s hard to collect the crickets, but I don’t have this issue when I go other places. Just count your stuff and make sure you are getting your money worth.
They lie they do not price match. Look forward to them going out of business soon!!!
We had a really rude reception when my girlfriend brought our dog in for a wash after getting sprayed by a skunk. We were turned away because as the lady said “it already smells in here.”
Overall pretty good. Always has what I need for my pets. I also love to see the few little animals they sell.
Location
6704 Clinton Hwy, Knoxville, TN 37912, United States
Hours
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Monday
09:00 AM - 08:00 PM
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Tuesday
09:00 AM - 08:00 PM
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Wednesday
09:00 AM - 08:00 PM
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Thursday
09:00 AM - 08:00 PM
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Friday
09:00 AM - 08:00 PM
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Saturday
09:00 AM - 08:00 PM
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Sunday
10:00 AM - 07:00 PM
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